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Returns are as stated on each product listing and vary by product and seller; an RMA is required and some items are final sale. For items sold by a third-party…

What's your return policy?

Email support with your order number and photos. Defective items are handled through the manufacturer's warranty, and we'll help you get it sorted.

My item arrived damaged or defective — what do I do?

Contact us as soon as possible with your order number. Once an order is processing with the brand, changes may not be possible, but we'll do what we can.

Can I cancel or change an order?

A confirmation email means we received your order, not that the item is guaranteed in stock. We may cancel and refund, offer a backorder/substitute, or confirm a corrected price before…

What if an item is out of stock or the price changed?

Twin and design fees are non-refundable once delivered. If your design isn't right, we revise it until it works; a request declined before delivery isn't charged.

Can I get a refund on my Digital Twin or design fee?

Returns & problems

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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