We're sorry about that — let's get it sorted. Email [email protected] with:
Your order number,
A couple of photos of the damage or defect (and the packaging if it was damaged in transit), and
A short note on what's wrong.
The sooner you report it the better, especially for shipping damage. Defective items are covered under the manufacturer's warranty, and we'll help you get a replacement or fix moving — coordinating with the seller (InHouse or the brand) depending on who you bought from.