Return eligibility, windows, and conditions are as stated on each product listing and vary by product and seller. Check the listing first — that's the governing policy for that item.
The essentials:
An RMA is required first. Email [email protected] to start a return and get a Return Merchandise Authorization before sending anything back.
Returnable items go back in original, resaleable condition with original packaging, for a refund of the purchase price less original shipping.
Some items are final sale, made-to-order, or non-returnable — this is flagged on the listing.
Items sold by a third-party seller (a brand selling directly) follow that seller's own return policy.
Because products are shipped by suppliers, returns are handled case-by-case. Full details are in our Terms of Sale. Item arrived damaged? See "My item arrived damaged or defective — what do I do?"