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What if an item is out of stock or the price changed?

A confirmation email means we received your order, not that the item is guaranteed in stock. We may cancel and refund, offer a backorder/substitute, or confirm a corrected price before shipping.

Stock and pricing can change between adding an item and processing your order. Important: a confirmation email means we received your order — not that the item is guaranteed in stock or at that price.

If an item is out of stock, backordered, or discontinued, we may:

  • Cancel that item and refund anything paid for it, or

  • Where available, offer a backorder or a substitute.

If a price changed or an item was mispriced, we may cancel and refund the order, or reach out to confirm the corrected price before it ships — we can't honor pricing errors. For items sold by a brand directly, that seller's availability and pricing rules apply. Questions on a specific order? Contact us with your order number.

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