If we can't find your address or floor plan, you're not stuck — you have options:
Enter your dimensions manually — room sizes, walls, and openings.
Upload a floor plan if you have one (a leasing PDF or a sketch works).
Confirm the correct unit if your building has multiple layouts.
This is most common with brand-new construction, recently renovated units, or addresses with no public floor-plan data. If you get stuck, reach out with your address and we'll help you get set up. See also "Can I upload or correct my floor plan?"