If something about your design isn't right, tell us and we'll revise it to make it work for your space. Our guarantee is about getting your design right through revisions — design and twin-creation fees themselves are non-refundable once delivered. In short: we revise, we don't refund the twin fee.
How to use it:
Tell us what's off — a wrong dimension, a room that doesn't match, a layout that doesn't work.
We'll revise the twin or design until it works for your space.
Product purchases are different — those follow the return policy under Shipping, returns & order issues. See "Can I get a refund on my Digital Twin or design fee?"