Yes. We reserve the right to decline or cancel any twin request for any reason — including when the inputs (floor plan, address, photos, or measurements) don't meet our modeling standards or aren't enough to build a good result.
What this means for you:
If we decline before we've made the twin, you aren't charged — or we refund any prepaid fee for that request.
We'll usually tell you what would help — a clearer floor plan, better photos, or manual dimensions — so we can try again.
This is uncommon and almost always fixable with better inputs.
If your request was declined and you're not sure why, contact us and we'll walk you through what's needed.