Yes. Continued access to a Digital Twin and its features requires an active, paid account in good standing. We may limit or end access where fees are unpaid or overdue, or where an account isn't in good standing.
What "good standing" means here:
Your twin fee is paid and your account isn't suspended.
For building-provided twins, the building's subscription is active (see "My building offers InHouse — how does that work?").
If access is paused for a billing issue, restoring the account generally restores access.
Fees already paid remain non-refundable, as described in our Terms of Use. Questions about your access? Contact us.